We’re bummed if you're not 100% satisfied with the items you received, and we have made the returns so easy for you!
Free Return
We only accept returns postmarked within 60 days from the purchase date. Use our return label to postmark your first return within 40 days from the purchase date, we’ll cover the cost of your first return shipping! For later returns or additional returns after the first one, a $7.99 fee will be deducted per return package, or you can return by using your local post office at your cost.
1. Sign into your PAAZA account.
2. Find the order in My Orders, click the “Return Item” button.
3. Select the item(s) you would like to return, indicate the reasons, and submit.
4. Print the return label and securely tape it on the outside of your return package.
5. Call the post office to arrange a collection or drop off at your nearest post office.
Return Conditions
Items returned must be in their unused condition with the original packing. We do not accept a returned item that’s worn, damaged, washed or altered in any way.
The following items cannot be returned or exchanged: bodysuits, lingerie & sleepwear, swimwear, jewelry, and accessories (except scarves, bags, and mermaid blankets).
Note: Please do not send your return to the address on your package. That is not our return address and will affect the processing of your return.
Refunds
Returns will be processed within 7 days upon receipt of your package. The refund will be issued to your SHEIN Wallet or the original payment account per your request.
Note：The original shipping fee and insurance are non-refundable.